For our latest podcast, we look at the art of facilitation. Effective facilitation in the workplace has never been more important, as the world navigates the vast complexities of remote working. So we speak with two expert facilitators about their experiences as facilitators, exploring what makes a good facilitator, whilst also looking at our new Online Design Thinking and Advanced Online Facilitation courses in detail.

Meet the facilitators

For the facilitation podcast we interviewed two of the lead facilitators on a lot of our open courses: Susana Osório and Arnoud Koning.

Susana is our Head of Design and Learning Programmes. As a Design Thinker, designer and facilitator, Susana has been guiding teams to develop new solutions across a variety of industries and geographies, from commodity to luxury goods, for clients including Conrad Hilton Hotels and Fung Group. Her experience working with start-ups and corporates, paired with her research studies in Entrepreneurship & Innovation at TUM, have shaped her unique approach, integrating the best practices of design and start-up worlds to help companies innovate.

Arnoud has been an active proponent of Design Thinking at Procter & Gamble since 2008. He has introduced user-centricity and innovation principles across a range of consumer goods categories. Now, as global business services manager with responsibility for divestiture and acquisitions, Arnoud brings Design Thinking to the heart of the company.

Listen here:

To enjoy the podcast you can access it via a variety of different formats.


Apple Podcasts


Thanks for listening! If you are interested in learning how to become a facilitator yourself or how to advance your facilitation skills, then please get in touch, by filling in the form below. We can talk you through the various options to find the right course suited to your direct needs. We also offer a wide range of Design Thinking courses, adapted for the online environment.

You can also contact us via:

Phone / WhatsApp: +44 (0)7552 730 231


Register Interest.

Originally published at on November 24, 2020.

Written by

We’re the UK arm of the Design Thinkers Academy. Using design thinking, we help embed new ways of approaching complex problems.

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